FAQ

Frequently Asked Questions (FAQ)

Last updated: March 10, 2026

Below are answers to the most common questions about shopping with ceobkp.

1. What products do you sell?

We specialize in decorative statues and collectible figures designed for home décor, display, and collectors. Our statues are carefully selected to offer unique designs suitable for various interior styles.

2. Where do you ship?

At the moment, we only ship to customers located in Poland. We may expand shipping to other countries in the future.

3. How long does shipping take?

Orders are typically processed within 1–3 business days.

After processing, estimated delivery to Poland is 5–12 business days, depending on the carrier and destination.

4. How can I track my order?

Once your order has been shipped, you will receive a shipment confirmation email with tracking information (if tracking is available).

5. What payment methods do you accept?

We accept secure payment methods available through our checkout system. All payments are processed through trusted payment gateways to ensure safe transactions.

6. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing the order. Once the order has been processed or shipped, changes may no longer be possible.

7. What if my statue arrives damaged?

If your item arrives damaged, please contact us as soon as possible with photos of the damaged product and packaging. We will review the issue and assist you with a suitable solution.

8. Do you accept returns?

Returns may be accepted depending on the circumstances. Please review our Refund Policy or contact us for assistance with your order.

9. How can I contact customer support?

If you have any questions about your order or our products, please contact us:

Business Name: ceobkp
Email: ovlynukibootsmf@gmx.net
Phone: +33 6 47 82 19 53
Address: 14 Rue de l'Égalité, 13160 Châteaurenard, France

Our support team will do our best to respond as quickly as possible.